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Personal Data Policy

We take data protection very seriously and wish to ensure that your private sphere is protected whenever you visit our website. We provide this personal data policy in order to inform you regarding our routines and the options you have regarding the manner in which the information relating to you is collected, processed and used by us. Together with our User Terms, this personal data policy constitutes an integral part of your agreement with us. In respect of capitalised terms in this personal data policy, please refer to the definitions set forth in the User Terms unless otherwise defined below.

We reserve the right to amend the content of this personal data policy from time to time and therefore recommend that you check our personal data policy at regular intervals.

1. Generally

Poggenpohl Möbelwerke GmbH, Poggenpohlstrasse 1, 32051 Herford is the data controller regarding the personal data collected and processed within the framework of this personal data policy. We process your personal data in accordance with the German Federal Data Protection Act (BDSG) and with the German Telemedia Act (TMG). If you use third-party services (e.g. of Facebook) in connection with our service, the privacy policy of these third parties apply exclusively for their services. By registering a user account on our Website you consent to the processing of your personal data by us in accordance with the provisions set forth below.

2. The personal data we collect

“Personal data” is any data which makes it possible to identify your person, e.g., your name, your address or your email address.
We collect, process and use personal data provided by you in conjunction with your registration of a user account, such as names, address, e-mail address, gender, age and password. We also collect, process and use information when you use the Service, which could constitute personal data, including:

  1. information on your interactions with the Service,
  2. the details of the queries you make,
  3. User Content you post, upload and/or contribute to the Service; and
  4. ) technical data, which may include for example the URL you use and your IP address.

If you connect to the Service by using your Facebook credentials, you authorise us to collect your authentication information such as you username, password and other personal data that may be available on or through your Facebook account.

3. Purpose of collecting personal data

We collect, process and use personal data in particular for the following purposes:

  1. fulfil and enforce the Terms: For this purpose, for example, your contact details may be processed.
  2. personalise and improve your experience with the Service and products and services made available through the service: For this purpose, for example, your data regarding interaction with the Service may be processed.
  3. administrate your user account: For this purpose, for example, your name may be processed
  4. develop new products and services and analyse your use of the Service: For this purpose, for example, your data regarding your interaction with the Service may be processed.
  5. provide offers and news via mail: For this purpose, for example, your address may be processed.
  6. communicate with you: For this purpose, for example, your e-mail address and phone number may be processed
  7. fulfil our obligation according to law: For this purpose, for example, your names and password may be processed.
4. Consent and revocation to direct marketing

Provided that you have expressly approved thereof, we may also use personal data for direct marketing via e-mail of our group companies’ or other companies’ services and products.

You have always the right to withdraw your consent (however, not retroactively) regarding direct marketing. Notice thereof may be sent to the data controller of personal data;

Poggenpohl Möbelwerke GmbH
Poggenpohlstrasse 1
32051 Herford


5. Transmissions to related parties or third parties

We may also share your personal data with other companies in our group, Poggenpohl dealers and third party service providers that on our behalf perform services requested by us, for example, the provision of infrastructure, IT services and customer services as well as the performance of statistical analyses, to enable them to perform such services. In all other cases, your personal data will not be disclosed to any third party without your prior consent, unless we are required to do so by court order or by order of public authorities. Information transfer may take place by using, among other things, Internet-based technology. We do not intend to sell or otherwise market your personal data to third parties.

6. Information/Correction/Blocking/Deletion

Once per calendar year, you are entitled to, without cost, obtain information concerning the personal data we process about you, information concerning the source of the data, the use of the data, and the identity of the parties to whom the data has been provided. Such request must be in writing and contain your name and personal identification number and be signed by you. 
You are entitled to at any time to request a correction and/or deletion of any erroneous or modified information.

In both cases you should address your request to: Poggenpohl Möbelwerke GmbH, Poggenpohlstraße 1, 32051 Herford or by e-mail to: marketing@poggenpohl.com

7. Cookies

On the Website, we use cookies to anonymously identify the device you are using in order to improve your experience of the Website.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

Cookies of the following categories are used: session, permament, third party cookies. A number of our pages use cookies to remember:

  1. if you have agreed (or not) to our use of cookies on this site
  2. your language and country preferences
  3. your display preferences, such as contrast colour settings or font size
  4. if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
  5. if you have already seen a video or listen to an audio element (so you won't see it again)

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

Cookies are also stored by Google using the service Google Analytics.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work

Improving the Website

We are constantly working to improve the Website. In order to do this, we use Google Analytics to analyse our visitors’ behaviour on an anonymous an aggregate level.
The information about your use of the Website is transmitted to Google anonymously. We will not seek to link your IP address with any personal identifiable information about you. In fact, your IP address will be truncated before it’s sent to Google.
The behavioural data collection is processed to compile statistical reports on activity of the Website. The intent is not to look at the behaviour of an individual user, but to aggregate statistics, e.g. “How many users have used the top navigation during last week?”
 These kinds of reports are then used to help us take decisions about improvements of the Website. The analytics cookie is a first-party cookie, which means that it’s set by www.poggenpohl.com.

Sharing or viewing social media content

On the Website, we have embedded content from social media channels, e.g. YouTube. This may result in these websites setting cookies, which we do not control, so called third-party cookies. Embedded cookies from the following third-party services may set cookies in your browser. Follow the links below to read more about how these services use cookies:

  1. Youtube Google, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA: Privacy Policy
  2. Google Maps, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA: Privacy Policy
  3. Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA: Privacy Policy
  4. Twitter TwitterTwitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA Privacy Policy
Displaying relevant ads to you

To optimize our marketing efforts, we use third-party ad networks like Google AdWords and DoubleClick (both are properties of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA). Theses are third-party cookies, but you can still choose to opt out from them by using one of the following services:

  1. Google Ads Settings, to opt out from Google Ads
  2. Your online choices, to opt out from any ad network
  3. About ads, to opt out from online behavioural advertising
Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA ("Google"). 
Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. 
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. 
Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. 
On behalf of Poggenpohl, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. 
Google will not associate your IP address with any other data held by Google. 
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. 
Furthermore you can prevent Googles collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB

Newsletter by MailChimp

We use MailChimp to send our newsletter to our subscribers. MailChimp is a service provided by The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA.

The data stored when you registered for the newsletter (email address, name, IP address, and time and date of registration) will be sent to a server operated by The Rocket Science Group in the United States and stored there in accordance with its Safe Harbour Agreement.

Further information about the data protection offered by MailChimp can be found at: http://mailchimp.com/legal/privacy/.

You may cancel your newsletter subscription and revoke your consent to the storage of this data at any time with future effect. For instructions to take this step, please refer to the confirmation email and each newsletter.

Newsletter tracking
Our newsletter includes so-called web bugs that allow us to recognise if and when an email has been opened and which links in the email have been clicked by its recipient.

This data is stored by us so that we can best align our newsletter to the wishes and interests of our subscribers. Accordingly, the data thus collected is used to send personalised newsletters to each recipient.
By revoking the consent to receive the newsletter, the consent to the aforementioned tracking is revoked