We are building a home in Steamboat Springs in Colorado, but live in Florida in the winter, so we did our "shopping" for kitchens in Florida. We went to the Design Center and looked and spoke to different European kitchen designers. Poggenpohl stood out. Werner Lutz was extremely helpful, understood our concept and went out of his way to find a surface for the counters that is not easily available. We went through several changes, and he did accommodate us with a smile. We have not installed the kitchen yet, since we are still under construction, but I expect nothing but perfection.